Privacy statement RacebaanExpert, part of SuperBro Toys (Chamber of Commerce number 86248715). RacetrackExpert is a registered trademark of SuperBro Toys.
This privacy statement concerns the processing of the personal data of our customers and users of the website www.racebaanexpert.nl.
When does our privacy statement apply?
This privacy statement applies to all processing of personal data of our customers and users of our webshop. By personal data we mean information that can be traced directly or indirectly to an individual, without the name of that individual having to be known. Think of customer number, address, place of residence, e-mail address, telephone number, cookie IDs and financial data.
We think it is important that the services provided by RacebaanExpert are reliable and transparent. We therefore handle your personal data discreetly and carefully and we ensure that any processing of your data complies with applicable laws and regulations. It is possible that we will adjust RacebaanExpert's privacy statement if new developments require this. You can always view the latest version on this page to stay informed of changes. (last processing date is February 2023)
Who processes your data and who protects it?
RacebaanExpert is responsible for the processing of your data. This means that RacebaanExpert determines how and which of your data are processed, for what purposes and for how long. We do not process your data without reason and only if we need it for one or more specific purposes. We will never sell your data to third parties.
What data does RacebaanExpert process and what do we use it for?
Visit and use of the webshop
Create an account, manage and order as a guest
To place an order with RacebaanExpert you can order as a guest or you can create an account.
Order as a guest
If you order as a guest, no personal account will be created. The data you enter will only be linked to the order and invoice and will therefore not be stored in a personal account. This data is therefore only used for the processing of your order.
Order through a personal account
You can choose to create a personal account. Your data will then be recorded in a personal account. You can then log in yourself and view and change your personal details. You can also view orders that you have placed with us in the past. If you create a personal account at RacebaanExpert, we will process the following data: first name or initials, last name, date of birth (optional), gender, e-mail address, address and password.
If you actively use your account, we can store other data in addition to your personal data. This depends on how you use our webshop. Do you remember:
- Order dates
- Order numbers/order numbers
- Details of your orders, such as number of orders, amounts, (type of) articles, article numbers, quantity, color and price
- Delivery dates and times
- Postage costs
- Overview payments
- E-mail address
- Buy items and have them delivered
The items you buy in the RacebaanExpert web shop can be delivered to your home or to an address other than the billing address. When ordering, we process various data, such as your chosen payment method and data to track your order.
From the moment you place an order in the RacebaanExpert web shop, we process the following data:
- What you order (including number, type of articles, VAT and delivery costs);
- Transaction data (payment method, your account number and payment details);
- Delivery method: delivered at home or to an address other than the billing address;
- Name, address, place of residence, telephone number;
- Any instructions you give us for delivery;
- Other data if necessary;
- Information about the acceptance of your order;
When you place an order with RacebaanExpert, you enter into a purchase agreement with SuperBro Toys. If you ask a question or submit a complaint about an order, or contact customer service for any other reason, it is necessary to process and store certain data.
In order to be of service to you, we record your question or complaint in our customer service database. Depending on the question or complaint, we process your name, address, place of residence, e-mail address, customer number and/or telephone number. We store information from questions/complaints about orders and invoices for as long as orders and invoice details, namely 7 years. The retention period of the administration is 7 years and is required by law for tax purposes. Sometimes we have to keep data longer, for example when your complaint leads to legal proceedings.
We do not use your personal customer data for marketing purposes.
If you communicate with RacebaanExpert via social media, for example if you post comments, upload media, send a message, share an article from our website or click on a like button, your data will at least be processed by RacebaanExpert. For example, if you ask a question via social media such as Google+, Instagram or Facebook, we will only process the information that is important, for example to give you an answer or to be of service to you. The personal data will not be stored by RacebaanExpert.
Our terms and conditions and privacy statement do not apply to the use of social media such as Facebook, Instagram or YouTube, but the terms and conditions, privacy and cookie statement and other statements of the relevant social media apply.
You can rate us and leave a review. The review you post is visible to others. You choose which name/nickname is shown with your review.
Because you agree to post a review, we process the title of your review, your rating for an article (1 to 5 stars) and your comment. Your username and e-mail address will only be used to invite you to post a review or message.
If you place an order and you tick that you want to receive the newsletter, you will receive our newsletter by e-mail at least 4 times a year. The newsletter always contains a link to unsubscribe. If you unsubscribe, your data will be removed from our newsletter database. You can also email us at email@example.com to unsubscribe from the newsletter.
Which data do third parties process from you?
We receive help from third parties for the performance of services, the delivery of articles and other activities. Insofar as these third parties process your data on behalf of RacebaanExpert/SuperBro Toys, they do so as a processor. All agreements about, among other things, security, confidentiality and your rights are included in the processing agreements that we have concluded with these third parties.
We work with third parties who help us with the following services:
- Logistical and operational purposes: think of postal processors, parcel deliverers and parties that help us send e-mails. Postnl.
- Marketing services for showing relevant advertisements on Google. We use software for this, such as Google Adwords.
- Analytics services for analyzing data about your visit to and use of our webshop. We use software for this such as Google Analytics.
- IT services for maintenance and management of our systems and storage of data.
- Collaborating with regulators, tax authorities and investigative authorities, such as the police and the public prosecutor. We only provide data to these parties if we are legally obliged to do so.
How does RacetrackExpert/SuperBro Toys secure your data?
Your privacy is important, so we take the security of your data very seriously. We have taken various measures to ensure that your data is and remains safe. When protecting your data, we take into account the possible processing risks of your data: for example, when it is lost or used unlawfully. Below we list a number of our security measures for you.
- We make sure that your account is secure and that no one from outside or inside can log in and access your data. Your password, among other things, is stored with us in encrypted form.
- Communication via the website and e-mail is encrypted and secure. This is done via HTTPS, recognizable by the lock at the top left of your browser.
- We use the latest technologies and software.
- We protect our systems against malware, viruses, cryptoware and hacking software.
- Only SuperBro Toys employees who need access to your data to do their jobs can access your data.
- Third parties that need access to your data are obliged to take appropriate technical and organizational security measures and to require their employees to maintain confidentiality.
Security incident/data breach
When there is a security incident, such as theft of a laptop or a hack in our systems, we respond immediately. We investigate whether it concerns a security breach (weak spot in our security) or a data breach (loss or unlawful processing of your data). We will close security and data leaks as quickly as possible. In the event of a data breach, we will notify the Dutch Data Protection Authority within 72 hours, unless it is unlikely that the data breach poses a risk to your privacy. If there is a data leak with a high risk to your privacy (for example, if a lot of sensitive data has been leaked), then we are obliged to report the leak to you as well. If you have found a security incident or data breach at RacebaanExpert/SuperBro Toys, please send an e-mail to firstname.lastname@example.org immediately or contact us on telephone number 023-8926113.
How long do we keep your data?
In general, we do not store your data for longer than is necessary for the purpose for which we collected your data. We then delete or anonymize this data. Anonymizing means that we ensure that data can no longer be traced back to you. Sometimes we need certain data even longer for another purpose. If that is the case, we have a basis for this and we will ensure that this data is only accessible for that purpose. After that, we will of course still anonymize or delete your data.
Retention period 1 month
This retention period applies to complaints that you submit. Once the complaint has been resolved, the data will be kept for another month.
Retention period 7 years
This retention period applies to the following categories:
- Obligation to keep books and records;
- Tax documentation and reports of deliveries of goods, imported and exported goods and other relevant data;
- Payment overview/invoices;
- Orders, proof of delivery of orders;
- All procurement reports of goods, import and export;
What rights do you have as a customer?
As a customer you have certain rights when it comes to the processing of your data by RacebaanExpert/SuperBro Toys. For example, you have the right to erasure of data and the right to rectification of your data. Below we list your rights.
Right to information: We are obliged to inform you about who we are, what data we process about you, how long we store data and for what purposes, on what basis we do this and to whom we provide your data. You can find all this information in our privacy statement.
Right of access: You have the right to see whether RacebaanExpert/SuperBro Toys processes your data, and if so, which data, what the purposes of the processing are, to which parties your data is provided, how long this data is kept and the origin of your data (if you have not supplied it yourself). You do not have to give a reason for accessing this information.
Right to rectification: Do we have incomplete or incorrect data about you that you cannot change yourself? Send an email to RacebaanExpert/SuperBro Toys email@example.com with the request for adjustment.
Right to erasure of data/right to be forgotten
You can submit a request to us to delete your data. We are then obliged to delete your data without unreasonable delay. We cannot or may not always delete all your data. Sometimes the processing is still necessary, for example, to comply with legal obligations.