Terms and Conditions
General Terms and Conditions Racebaanexpert part of SuperBro Toys V.O.F.
Version 1.0 February 2023
Index:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the reflection period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in the event of withdrawal
Article 10 - Exclusion right of withdrawal
Article 11 - The price
Article 12 - Compliance and extra guarantee
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, cancellation and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes Article
Article 18 - Additional or different provisions
Article 1 - Definitions
In these terms and conditions the following definitions apply:
1. Additional agreement: an agreement whereby the consumer acquires products, digital content and/or services in
connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or
by a third party on the basis of an agreement between that third party and the entrepreneur;
2. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Duration agreement: an agreement that extends to the regular delivery of goods, services and/or digital content during
a certain period;
7. Durable data carrier: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is
personally addressed to him in a way that future consultation or use during a period that is tailored to the purpose for
which the information is intended, and which allows unaltered reproduction of the stored information;
8. Right of withdrawal: the consumer's option to cancel the distance contract within the cooling-off period;
a. Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services to consumers
at a distance;
9. Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an
organized system for distance selling of products, digital content and/or services, whereby exclusive or joint use is
made up to and including the conclusion of the agreement. is made of one or more techniques for remote
communication;
a. Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions;
b. Technology for distance communication: means that can be used for concluding an agreement, without the consumer
and entrepreneur having to meet in the same room at the same time;
Article 2 – Identity of the entrepreneur
RacebaanExpert part of SuperBro Toys V.O.F.
Webshop: www.racebaanexpert.nl
Business address;
Sjoukje Dijkstralaan 97,
2134 CN in Hoofddorp (no visiting address)
Phone: 023-8926113
Opening hours: Monday to Friday from 9:00 am to 5:30 pm
E-mail address; info@superbrotoys.com
Chamber of Commerce number: 86248715
VAT identification number: NL863909395B01
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract
concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the
consumer. If this is not reasonably possible, the entrepreneur will indicate before the distance contract is concluded
how the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as
soon as possible at the request of the consumer.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance
contract is concluded, the text of these general terms and conditions can be made available to the consumer
electronically in such a way that the consumer can can be stored in a simple manner on a durable data carrier.
If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms
and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer
electronically or otherwise.
In the event that specific product or service conditions also apply in addition to these general terms and conditions, the
second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that
is most favorable to him in the event of conflicting conditions. is.
Article 4 – The offer
If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
The offer contains a complete and accurate description of the products, digital content and/or services offered.
The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur
uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes
or obvious errors in the offer are not binding on the entrepreneur.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the
acceptance of the offer.
Article 5 – The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of
the offer and compliance with the associated conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the
acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the
entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational
measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay
electronically, the entrepreneur will take appropriate security measures.
Within legal frameworks, the entrepreneur can inform himself whether the consumer can meet his payment
obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract.
If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled
to refuse an order or request with reasons or to attach special conditions to the execution.
The entrepreneur will send the following information to the consumer at the latest when the product, service or digital
content is delivered, in writing or in such a way that it can be stored by the consumer in an accessible manner on a
durable data carrier:
the office address of the establishment of the entrepreneur where the consumer can go with complaints;
the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear
statement regarding the exclusion of the right of withdrawal;
the information about guarantees and existing after-sales service;
the price including all taxes of the product, service or digital content; to the extent applicable, the costs of delivery; and
the method of payment, delivery or performance of the distance contract;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of
indefinite duration;
if the consumer has a right of withdrawal, the model withdrawal form.
In the event of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
Article 6 – Right of withdrawal
For products:
1. The consumer can dissolve an agreement with regard to the purchase of a product during a reflection period of at
least 14 days without stating reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but not
oblige him to state his reason(s).
2. The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in
advance by the consumer, who is not the carrier, has received the product, or:
3. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party
designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the
consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
4. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party
designated by him, received the last shipment or the last part;
5. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or
a third party designated by him, has received the first product.
Article 7 – Obligations of the consumer during the cooling-off period
During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or
use the product to the extent necessary to determine the nature, characteristics and functioning of the product.
The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in
a store.
The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes
beyond what is permitted in paragraph 1.
The consumer is not liable for depreciation of the product if the entrepreneur has not provided him with all legally
required information about the right of withdrawal before or at the conclusion of the agreement.
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
If the consumer makes use of his right of withdrawal, he will report this to the entrepreneur within the cooling-off period
by means of the model withdrawal form or in another unambiguous manner.
As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the
consumer returns the product, or hands it over to (an authorized representative of) the entrepreneur. This is not
necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the
return period if he returns the product before the reflection period has expired.
The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and
packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
The consumer bears the direct costs of returning the product. If the entrepreneur indicates that he will bear the costs
himself, the consumer does not have to bear the costs for return.
If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.
Article 9 – Obligations of the entrepreneur in the event of withdrawal
If the entrepreneur makes the notification of withdrawal by the consumer possible electronically, he will immediately
send a confirmation of receipt after receipt of this notification.
The entrepreneur reimburses all payments from the consumer, including any delivery costs charged by the
entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer
notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with
repayment until he has received the product or until the consumer demonstrates that he has returned the product,
whichever is earlier.
The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the
consumer agrees to a different method. The refund is free of charge for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the
entrepreneur does not have to reimburse the additional costs for the more expensive method.
Article 10 – Exclusion right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has
no influence and which may occur within the withdrawal period
2. Agreements concluded during a public auction. A public auction is understood to mean a sales method in which
products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or
who is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where
the successful bidder is obliged to purchase the products, digital content and/or services;
3. Service agreements, after full performance of the service, but only if:
4. the execution has started with the express prior consent of the consumer; and
5. the consumer has declared that he will lose his right of withdrawal as soon as the entrepreneur has fully performed
the agreement;
6. Service agreements for the provision of accommodation, if a specific date or period of performance is provided for in
the agreement and other than for residential purposes, freight transport, car rental services and catering;
7. Agreements relating to leisure activities, if the agreement provides for a specific date or period for its implementation;
8. Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the
basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
9. Products that spoil quickly or have a limited shelf life;
10. Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has
been broken after delivery;
11. Products that are irrevocably mixed with other products after delivery by their nature;
12. Alcoholic drinks whose price has been agreed upon at the conclusion of the agreement, but whose delivery can only
take place after 30 days, and whose actual value depends on fluctuations in the market over which the entrepreneur
has no influence;
13. Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
14. Newspapers, periodicals or magazines, with the exception of subscriptions thereto;
15. The supply of digital content other than on a tangible medium, but only if:
16. the execution has started with the express prior consent of the consumer; and
17. the consumer has declared that he loses his right of withdrawal.
Article 11 – The price
During the period of validity stated in the offer, the prices of the products and/or services offered are not increased, except for price changes as a result of changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
they are the result of statutory regulations or provisions; or
the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.
Article 12 – Compliance with the agreement and extra guarantee
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the
conclusion of the agreement and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
An extra guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur under the agreement if the entrepreneur has failed to
fulfill his part of the agreement .
An additional guarantee is understood to mean any commitment by the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the contract. agreement.
Article 13 – Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the entrepreneur.
With due observance of what is stated in article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but at the latest within 30 days, unless a different delivery period has been agreed. If the
delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.
After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.
Article 14 – Duration transactions: duration, cancellation and extension
Cancellation:
The consumer may at any time enter into an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services.
cancel with due observance of the agreed cancellation rules and a maximum notice period of one month.
The consumer can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, with due observance of the agreed cancellation rules and a notice period of at most one month.
The consumer can conclude the agreements referred to in the previous paragraphs:
cancel at any time and are not limited to cancellation at a specific time or period;
at least cancel in the same way as they entered into by him;
always cancel with the same notice period as the entrepreneur has stipulated for himself.
Extension:
An agreement that has been entered into for a definite period of time and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite period.
Notwithstanding the previous paragraph, an agreement that has been entered into for a definite period of time and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly extended for
a fixed term of a maximum of three months, if the consumer has terminated this extended agreement. can cancel at the end of the extension with a notice period not exceeding one month.
An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services, may only be tacitly extended for an indefinite period if the consumer is allowed to cancel at any time with a
notice period of no more than one month. The notice period is a maximum of three months if the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.
Duration:
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation
before the end of the agreed duration .
Article 15 – Payment
Insofar as not provided otherwise in the agreement or additional terms and conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period
within 14 days after the conclusion of the agreement. . In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment is stipulated, the consumer cannot assert any rights with regard to
the execution of the relevant order or service(s) before the stipulated advance payment has been made.
The consumer has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
If the consumer does not meet his payment obligation(s) in time, after he has been informed by the entrepreneur of the late payment and the entrepreneur has granted the consumer a period of 14 days to still meet his payment obligations,
if payment is not made within this 14-day period, the statutory interest will be owed on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a
maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40, =. The entrepreneur can deviate from the stated amounts and percentages in favor of the consumer.
Article 16 – Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with
a notice of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation within a reasonable period or within 3 months after submitting the complaint, a dispute will arise that is subject to the dispute settlement procedure.
Article 17 – Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.
Disputes between the consumer and the entrepreneur about the conclusion or implementation of agreements with regard to products and services to be delivered or delivered by this entrepreneur, can be submitted to the Disputes
Committee by both the consumer and the entrepreneur, with due observance of the provisions below. Webshop, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
No later than twelve months after the dispute has arisen, the dispute must be submitted in writing to the Disputes Committee.
If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice.
If the entrepreneur wishes to do so, the consumer will have to state in writing within five weeks after a written request to that effect by the entrepreneur whether he also wishes to do so or whether he wants the dispute to be handled by the
competent court. If the entrepreneur is not informed of the consumer's choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee makes a decision under the conditions as laid down in the regulations of the Disputes Committee (http://www.degeschillencommissie.nl/over-ons/de-commissies/2701/webshop). The decisions of the Disputes Committee are made by way of binding advice.
The Disputes Committee will not deal with a dispute or will discontinue the handling if the entrepreneur has been granted a suspension of payments, has gone bankrupt or has actually terminated his business activities, before a
dispute has been dealt with by the committee at the hearing and a final decision has been made.
If, in addition to the Webshop Disputes Committee, another disputes committee recognized or affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Financial Services Complaints Institute (Kifid)
is competent, the Disputes Committee Stichting Webshop Keurmerk is responsible for disputes mainly concerning the method of selling or providing services at a distance. preferably competent. For all other disputes, the other recognized
disputes committee affiliated with SGC or Kifid.
Article 18 – Additional or different provisions
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an
accessible manner on a durable data carrier.
Annex I: Model withdrawal form
Model withdrawal form
(only fill in and return this form if you want to revoke the agreement)
To: [name of entrepreneur]
[ geographic address entrepreneur]
[ fax number entrepreneur, if available]
[Email address or electronic address of entrepreneur]
I/We* hereby give notice that I/we* have entered into our agreement regarding the sale of the following products:
[product designation]*
the supply of the following digital content: [identification of digital content]* the provision of the following service:
[identification of service]*, revoke/revoke*
Ordered on*/received on* [order date for services or receipt for products]
[Name of consumer(s)]
[Address consumer(s)]
[Signature consumer(s)] (only when this form is submitted on paper)
* Strike out what is not applicable or fill in what is applicable.